The Beggarwood and Rooksdown Practices

Patient survey – Help us shape the future of your local primary medical services

As part of our planning, the CCG would really value the views of patients registered at the practice about which services they currently use, which they most want maintained, or if they would like any new services introduced, or existing ones improved.

These views will be shared with the new provider to ensure that primary care services not only continue but can also be improved in the future.

This survey is available online and the deadline for patients to respond is midnight on Sunday, 12 May, 2019. We will also be writing to patients about the survey and inviting them to share their views.

Latest news (13 March, 2019)

Cedar Medical Limited and NHS North Hampshire Clinical Commissioning Group (CCG) have by mutual agreement decided that six-month notice of contract termination would commence on 8 March 2019. This is the required period for ending their contract with the CCG to provide general medical services from the two practice sites.

We appreciate that this news may cause concern – but there is no need to be alarmed. The Practices will remain open and existing and new patients will continue to have access to the same services that they do now, whilst future plans are formally put into place and shared with patients and the public. The CCG is considering what options are available for the future provision of services and are engaging with existing patients and other stakeholders to understand their views. These views will be used to decide on the final option. In addition, the CCG has also been talking to other local practices to determine if there are other options for the provision of these services. All existing patients will receive a letter in the coming weeks informing them of the change and inviting them to complete a survey to gather their views about current and future provision of services.

We know that many of the patients value the practice staff and it is likely that they may be able to transfer to the new provider(s). In the meantime, the CCG and Cedar Medical Ltd are making sure that all of the staff are being supported through the change process.

The CCG is in regular contact with the practice and is providing additional resource during the transition period to ensure that patients are able to access the care they need on both the Rooksdown and Beggarwood sites. We are also attending the Rooksdown and Beggarwood Patient Participation Group (PPG) to update members and address concerns and questions that patients may have.

Updates will be posted here.