Quality and Safety

Quality Team

Quality and Safety is at the heart of all we do at NHS North Hampshire CCG. Under the Health and Social Care Bill, we (CCGs) are required to undertake responsibility for the quality and safety of health services that we commission. It is therefore our upmost priority to ensure that we continuously improve in this area of our work and we have a small team dedicated to doing just this.

Part of our work includes monitoring the services that we commission e.g. the services that our providers give to our patients. We aim to work with our providers to ensure that the care provided to North Hampshire CCG patients is of high quality. We know that our providers already have areas of care that are seen as examples of best practice within our commissioned services however we recognise that there will be times when we will need to challenge our providers and ask difficult questions, and we are prepared for this.

Another aspect of this work is engaging with users of these services to gather feedback on the care our patients receive. This helps us address any issues and feeds into our service planning to ensure all of our services have the best possible outcomes.

NHS North Hampshire CCG is developing various documents and plans to help ensure the quality and safety of local patients.

The Annual Quality Report for 2015 - 2016 can be found here:Annual Quality Report 2015-16

The North Hampshire CCG Quality and Medicines Management Strategy 2016-19 can be found here: NHCCG Quality and Medicines Management Strategy 2016-19

We aim to seek patient and public involvement in the development of these plans wherever possible and will advertise any opportunities to get involved on our website and via local patient groups. If you have any questions please do get in touch.

To view all of the NHCCG Safeguarding Policies visit our Key Documents page.

North Hampshire CCG’s Slavery and Human Trafficking Statement

North Hampshire CCG fully supports the Government’s objectives to eradicate modern slavery and human trafficking and recognises the significant role the NHS has to play in both combatting it, and supporting victims. In particular, we are strongly committed to ensuring our supply chains and business activities are free from ethical and labour standards abuses. Steps taken to date include:

  • We confirm the identities of all new employees and their right to work in the United Kingdom, and pay all our employees above the National Living Wage.
  • Our Human Resources Policies for staff include Dignity and Respect at Work and Grievance Procedure.
  • Although North Hampshire CCG is not currently a prescribed organisation under the Public Interest Disclosure Act (1998), in 2013 NHS England advised CCG Clinical Leaders and Accountable Officers that since the introduction of the Public Interest Disclosure Act 1998 (PIDA), whistle-blowers have been legally protected when making public interest disclosures. It notes that whistleblowing is an important part of CCG clinical governance and patient safety systems, with direct implications for patient safety outcomes. North Hampshire CCG has a Whistleblowing and Concerns Policy to support staff to raise concerns, and where relevant provide protection under the Public Interest Disclosure Act (1998). The policy states that staff must not suffer any detrimental treatment as a result of raising a concern in good faith, in accordance with the Public Interest Disclosure Act 1998.
  • When procuring goods and services, we additionally apply NHS Terms and Conditions (for non-clinical procurement) and the NHS Standard Contract (for clinical procurement). Both require suppliers to comply with relevant legislation.
  • Our safeguarding Adults Policy highlights modern slavery and human trafficking as a form of abuse and this is included in staff training.
  • We are engaged in the Hampshire multiagency partnership for Modern Slavery and Human Trafficking.